GEORGETOWN – Qualfon, priding itself as one of the leading global business process outsourcing (BPO) providers, yesterday opened its doors to one of the largest contact centre campuses in the world at Providence, East Bank Demerara (EBD). According to the company, the centre is to be based at 146 Plantation Providence, EBD, and it will create approximately 6000 new jobs for Guyanese ranging from management positions to customer care representatives.
The Qualfon Contact Centre Campus at Providence was constructed on 10 acres of land and the first phase of construction has cost the entity approximately US$4 million. At the opening ceremony, Qualfon executives and other distinguished invitees signalled the official opening of the campus. Qualfon’s Chief Executive Officer Mike Marrow had previously stated that the facility would provide career opportunities and educational development, noting that ultimately, there will be an accredited university which will offer classes, career guidance and a shared library among other necessary amenities. According to Marrow, Guyana has ranked number one on Qualfon’s successor’s list, owing to the fact that the people of Guyana are hospitable and effective with the English language. He said Qualfon’s largest market is serving customers in the US and, Guyanese understands Americans.(Adapted from the Guyana Times).